Customer Operations Executive — Enterprise SaaS

160 enterprise accounts · 22-person global team · 97%+ SLA and 85%+ CSAT held through 500% growth and a corporate acquisition.

Service Management
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Books

The Judgement Layer: How AI Is Changing the Service Manager's Job

by Tim Thomas (Author) 

The gathering is over. The thinking starts now.

Service Management Colouring Book: Serenity not Severity for Service Management Professionals

by Tim Thomas (Author)

"Calm command in high-impact moments, decisions led by evidence, and teams that keep performing through sustained change."

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